Answers the grooming questions while your hands are wet, and books at the right length.
Grooming salons answer the phone with a dog in the tub and a dryer running. Frontiva answers by text from your price list and policies, tells owners which vaccinations you need before drop-off, and sends them to a booking page where every service has its real duration.
A real conversation
Can I book a groom for my goldendoodle? She's about 50 lbs
Of course. A full groom for a doodle that size usually takes two to three hours. Has she been groomed professionally before?
Yes, about 3 months ago
Great. A large-dog full groom starts at $110. You can pick a drop-off time on our booking page, and we will need her rabies and distemper records before the visit.
Workflows that matter here
Every service at its real length
A small-dog groom, a large-dog groom and a bath are separate services with their own durations and buffers, so the booking page never offers a 45-minute slot for a three-hour groom.
Vaccination rules, stated up front
The AI answers which vaccinations you require from your approved facts, so owners know before drop-off. Checking the records stays with your team.
Ready for pickup
Your team sends the pickup text from the shared inbox, and the owner's reply lands in the same thread.
Boarding questions and reminders
Dates, feeding and vaccination questions are answered from your facts, and booked stays sit on the same calendar with SMS reminders for owners who agreed.
Qualifying questions the AI asks
- What kind of pet, what breed, and roughly how big?
- Has your pet been groomed professionally before?
- Are vaccinations up to date? We will need proof for boarding.
- What days and times work for drop-off?
What to load into Knowledge
- Prices by size and service, and surcharges for matting or temperament
- Vaccinations required for grooming and for boarding
- Drop-off and pickup windows, and late pickup policy
- Breeds or sizes you do not take, and why
Compliance notes for pet grooming & boarding
- The agent does not give health advice about skin, ears or lumps an owner mentions; those go to a person.
- A pet should not be confirmed for boarding until a person has checked the vaccination records.
- Ask owners in your approved FAQs to mention temperament when they book, so the groomer knows before drop-off.
Pet Grooming & Boarding FAQ
Will it quote a price for a groom?
From your price list by size and service, with the surcharges you define. A firm price follows the groomer seeing the coat.
Can clients send vaccination records by text?
Owners can reply in the conversation, and your team checks the records. There is no automatic vaccination tracking yet.
Does it handle daycare packages?
It answers package questions from your knowledge, and daycare days are booked on the same booking page. Package balances are your team's to manage.
Where to go next
The features that matter here
Read first
What it costs
Start with the pet grooming & boarding template.
Built for dental, med spa, home services, and the businesses that live on the phone.