A front desk that answers insurance questions and never touches a diagnosis.
Frontiva's dental template ships with starter services and pricing, the qualifying questions your front desk already asks, and a tone that's warm and precise - and it's built to defer, not diagnose.
A real conversation
Hi, do you take Delta Dental? I need a cleaning.
We accept most PPO plans, including Delta Dental. A standard cleaning is $149 and takes about 45 minutes. Are you a new or existing patient?
New patient.
Great - new patients start with an exam and X-rays ($199, about an hour) before the first cleaning. What days and times work best for you?
Workflows that matter here
New patient intake
Captures whether they're new or existing, insurance plan, and what they need, before a human ever picks up.
Hygiene recall
Follow-up for patients due for a cleaning, without a staff member working a spreadsheet of due dates.
Insurance questions, handled by deferral
Answers what plans you accept from your approved knowledge; specific coverage and cost questions defer to a human, correctly, every time.
Emergency triage
Distinguishes a routine visit from a specific concern from an emergency, and routes accordingly.
Qualifying questions the AI asks
- Are you a new or existing patient?
- Do you have dental insurance? Which plan?
- Is this for a routine visit, a specific concern, or an emergency?
- What days and times work best for you?
What to load into Knowledge
- Services and prices: exam & X-rays, cleaning, emergency visit, whitening, Invisalign consultation
- Hours, including whether you offer emergency or weekend availability
- Insurance plans accepted and what a new patient should bring
- Cancellation and no-show policy
Compliance notes for dental
- The agent tone for this template is explicit: warm, reassuring, and precise - and it never discusses diagnoses or results.
- Anything resembling a clinical question (results, diagnosis, prescriptions) is caught by the sensitive-domain guardrail and escalated to a human automatically, not answered.
- This is general product behavior, not legal or compliance advice for your practice - confirm your own HIPAA and state dental-board obligations with counsel.
Dental FAQ
Will the AI discuss a patient's test results or diagnosis?
No. Questions about diagnoses, prescriptions, or results are caught by a guardrail before any answer is attempted and handed to a human instead.
Does it know our insurance plans?
It answers from whatever you load into Knowledge - typically which plan types you accept. Specific coverage and cost verification for a given patient is a human task.
Can it tell the difference between an emergency and a routine visit?
Yes - one of the qualifying questions in the dental template asks directly, and an emergency keyword also triggers escalation to a human.
Where to go next
The features that matter here
Read first
What it costs
Start with the dental template.
Built for dental, med spa, home services, and the businesses that live on the phone.