Answers the new patient questions, and leaves the diagnosis to you.
Clinics that treat pain live on recurring visits and new patient intake, often from people who are hurting right now and want a slot this week. Frontiva answers what a new patient needs to know from your approved facts, points them to a booking page that offers only real availability, and keeps every clinical judgement with a clinician.
A real conversation
I hurt my back moving furniture, can I get in this week?
Sorry to hear that. Are you a new patient with us?
New
Thanks. New patients start with a 60-minute evaluation, $150 self-pay. You can choose a time this week on our booking page, and if you have insurance, reply with the plan name and our team will check it before your visit.
Workflows that matter here
New patient evaluations at the right length
A 60-minute evaluation is its own service with its own duration and buffers, so the booking page never offers a 20-minute slot for it.
Care plans on one calendar
Twice-weekly for six weeks is a lot of moving. Your team drags visits on the calendar, and every change is kept in the appointment history.
Insurance questions, answered from your list
Which plans you take comes from your approved facts; coverage and cost for a particular patient goes to your team.
Reminders that cut no-shows
SMS reminders 24 hours and 2 hours before each visit, sent to patients who agreed and held out of quiet hours.
Qualifying questions the AI asks
- Are you a new or returning patient?
- What are you hoping to get help with, and how long has it been going on?
- Was this from an accident or injury, and is a claim involved?
- Do you have insurance you would like us to check?
What to load into Knowledge
- Plans you accept, and which need a referral or pre-authorisation
- Self-pay prices for evaluations, adjustments and therapy sessions
- What to wear and bring to a first visit
- Conditions you treat, and ones you refer out
Compliance notes for chiropractic & physical therapy
- The agent does not diagnose, rate pain, or suggest exercises. It answers from your facts and hands clinical questions to a person.
- Set numbness, loss of bladder or bowel control, severe headache and chest pain as escalation keywords, so those messages reach a person before any answer is attempted.
- Personal injury enquiries become leads your team can assign to whoever handles them; the AI offers no view on a claim.
Chiropractic & Physical Therapy FAQ
Can it handle a personal injury intake?
Not as a structured intake yet. The AI answers general questions from your knowledge, anything about a claim can be routed to a person with an escalation keyword, and the enquiry becomes a lead you can assign.
Does it know our treatment plan schedules?
The booking engine knows each service's duration and each practitioner's rota and time off. The plan itself (how many visits, how often) stays with your clinicians.
What if a patient describes something serious?
The sensitive-topic guardrail runs before anything else on every message, and the escalation keywords you set hand the conversation to a person before any answer is attempted.
Where to go next
The features that matter here
Read first
What it costs
Start with the chiropractic & physical therapy template.
Built for dental, med spa, home services, and the businesses that live on the phone.