Answers the enquiry while they are still looking at the listing.
A lead who messages about a property is comparing three others in the same session. Frontiva replies in seconds from the facts you approve, turns every enquiry into a scored lead with an agent who owns it, and hands the conversation over so your agents spend their day with people instead of chasing form fills.
A real conversation
Is 412 Maple still available? Could I see it Saturday?
Happy to help with 412 Maple. Are you already working with an agent, and is Saturday morning or afternoon better for you?
No agent yet. Morning
Thanks. Dana handles 412 Maple and will text you shortly to confirm a Saturday morning showing. Are you hoping to buy in the next few months, or still exploring?
Workflows that matter here
Every enquiry becomes a lead with an owner
Listing enquiries land in a pipeline with a visible score, assigned to the listing agent or automatically to whoever has the fewest open leads, with a follow-up task so the showing gets set.
Seller enquiries without a number by text
Valuation questions go to an agent. The AI answers only from your approved facts, so it never offers a price for a property.
One inbox for the team
Email, texts and website chat arrive in one shared inbox with assignment and internal notes, so a lead who messages twice is not answered twice or not at all.
Consistent answers about how you work
How buyer representation works with your brokerage, which areas you cover and how to prepare for a listing appointment, answered the same way every time.
Qualifying questions the AI asks
- Are you looking to buy, sell, or both?
- Which area or neighborhoods are you interested in?
- What is your timeline?
- Have you spoken with a lender, or would you like an introduction?
What to load into Knowledge
- Areas you serve and your office locations
- How buyer representation works with your brokerage
- What a listing appointment involves and how to prepare
- Your agents and their specialties
Compliance notes for real estate
- The agent never states a property's price, value, or whether an offer would be accepted. Those are your agents' conversations.
- It gives no legal, tax or financing advice and does not discuss a specific lender's rates.
- Fair housing applies to what the AI says. It should not answer questions about neighbourhood demographics; load your approved wording for how to respond and add the topic as an escalation keyword.
Real Estate FAQ
Can it tell a lead whether a property is still available?
Only if you keep that current in Knowledge. Otherwise the question is logged and your agent confirms, rather than the AI guessing.
How are leads assigned to agents?
By hand, or automatically to the active agent with the fewest open leads. Every lead shows who owns it, with its score and the breakdown behind it.
Does it work with our brokerage's CRM?
Frontiva keeps its own contact timeline, and contacts import and export as CSV. There is no native sync with brokerage CRMs today; ask us about yours.
Where to go next
The features that matter here
Read first
What it costs
Start with the real estate template.
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