Terms of Service
Last updated September 17, 2026
This draft outlines the sections our Terms of Service will cover. Final wording is pending legal review before this page goes live as binding.
Using Frontiva
Who can create an account, acceptable use of the product, and your responsibilities for content you load into Knowledge and for your AI agent's configuration.
Plans and billing
How trials, subscriptions, and usage-based charges work; see Pricing for current tier structure.
Your data
You own your business and customer data. Our handling of it is described in the Privacy Policy.
Messaging compliance
Your responsibilities for consent, opt-out handling, and carrier registration when using Frontiva to send SMS - see SMS Terms.
Disclaimers and liability
Standard SaaS disclaimers and limitation of liability, drafted by counsel.
Termination
How either party can end the agreement, when we may pause an account (see the Acceptable Use Policy), and what happens to your data after.