Answers the routine questions, and gets out of the way the moment a pet sounds unwell.
Veterinary front desks field two very different messages: routine care that just needs an answer and a slot, and a worried owner describing symptoms. Frontiva answers the first kind from your approved facts and points owners to your booking page. The second kind goes to your team, because a clinic should never let software triage.
A real conversation
Hi, I need to get my dog's annual shots done, is there anything Saturday?
We can help with that. A vaccination visit takes about 20 minutes and starts at $45. Is your dog an existing patient with us?
Yes, Biscuit, he was in last year
Thanks. You can pick a Saturday time for Biscuit on our booking page at northsidevet.com/book, and we will text you a reminder the day before if you tick the reminder box.
Workflows that matter here
Wellness and vaccine visits, booked online
Owners book annual exams, boosters and nail trims on your public booking page, against each vet's real rota, with the double-booking guarantee enforced by the database.
Symptom messages go to a person
Add words like vomiting, collapse, poison and seizure as escalation keywords, and those messages reach your team before any answer is attempted.
Routine questions from your own facts
Which species you see, what a dental costs, what to bring to a first visit and how to transfer records: answered the same way every time, and logged as a gap when you have not said.
Reminders that respect consent
SMS reminders 24 hours and 2 hours before a booked visit, sent only to owners who agreed and held out of quiet hours.
Qualifying questions the AI asks
- What kind of animal, and what is their name?
- Is this a routine visit, or is your pet unwell or injured right now?
- Is your pet an existing patient with us?
- What days and times work for you?
What to load into Knowledge
- Which species you see, and which you refer elsewhere
- Prices for exams, vaccines, dental cleanings and common procedures
- Your after-hours policy and the emergency hospital you refer to
- What a new client should bring, and how to transfer records
Compliance notes for veterinary
- The agent never offers medical advice, not even 'that sounds like an upset stomach'. Clinical questions go to a person.
- Set breathing, collapse, poison, seizure and injury as escalation keywords before you go live, so those messages skip the AI entirely.
- Prices for procedures that depend on the animal (dentals, surgery) belong in your facts as starting points only.
Veterinary FAQ
Will it try to diagnose my clients' pets?
No. It answers only from the facts and FAQs you approve, and sensitive or clinical messages are handed to your team rather than answered.
Can it tell clients whether we see their species?
Only from what you load into Knowledge. If you have not said, it does not guess; the question is logged as a knowledge gap for you to answer.
What happens to a message at 2am?
The AI answers from your knowledge, including when you reopen and your emergency referral number, and a reply to someone who just wrote in goes out at any hour. It does not pretend a person is available. Missed-call texts are built and waiting on phone number provisioning.
Where to go next
The features that matter here
Read first
What it costs
Start with the veterinary template.
Built for dental, med spa, home services, and the businesses that live on the phone.