WhatsApp
One phone number, one contact, across SMS and WhatsApp.
A customer who texts you on SMS and messages you on WhatsApp from the same number resolves to a single contact with one timeline. Sending and receiving both work today.
Partially live
What works today
- Inbound WhatsApp messages are received via the WhatsApp Business Cloud API and resolved to a contact.
- Your AI agent answers from your approved knowledge, and staff can reply from Frontiva.
- The same phone number on SMS and WhatsApp merges into one contact automatically - no duplicate records.
- Meta webhook signature verification on every inbound event.
What's next
A self-serve connect flow, and approved template sends for replying outside WhatsApp's 24-hour customer-service window, are still to come.
Connect WhatsApp when you're ready.
Start free - channel connections are configured per organization from Settings once you're signed up.