Answers the plan question and books the exam, then hands anything about the eye itself to you.
An optometry front desk juggles exam bookings, contact lens questions, glasses pickups and insurance, plus the occasional patient describing something that cannot wait. Frontiva answers the routine share from your approved facts and sends patients to your booking page. The rest goes to a person before it says anything.
A real conversation
I need an eye exam and I have VSP, do you take it?
Yes, we accept VSP. Are you a new patient with us, and is this a routine exam or a concern with your eyes right now?
New patient, routine, my prescription is old
Perfect. A comprehensive exam takes about 45 minutes and is $150 before insurance. You can choose a time with Dr. Patel on our booking page.
Workflows that matter here
Exams and fittings, booked online
Patients book comprehensive exams and contact lens fittings on your public booking page, each at its own length, against each doctor's rota.
Reorder questions, answered from policy
The AI explains your contact lens reorder policy from your approved facts, including that an expired prescription needs an exam, and your team handles the order.
Glasses ready
Your team texts the patient from the shared inbox when frames arrive, and adjustments are booked as their own short service.
Coming soon: annual recall
Recall messages to past patients need consent and campaign features that are on the roadmap. Reminders for booked visits are live.
Qualifying questions the AI asks
- Are you a new or existing patient?
- Is this a routine exam, glasses or contacts, or a concern with your eyes right now?
- Do you have vision insurance? Which plan?
- What days and times work best?
What to load into Knowledge
- Vision and medical plans you accept
- Exam, fitting and retail prices, and what an exam includes
- Contact lens brands you stock and your reorder policy
- Frame brands, warranty and adjustment policy
Compliance notes for optometry & eye care
- The agent does not interpret symptoms or reassure. Add sudden vision loss, flashes, floaters, eye injury, chemical and severe pain as escalation keywords, so those messages reach a person before any answer is attempted.
- It never extends or interprets a prescription; prescription questions go to your team.
- Keep clinical detail out of anything you text: the appointment, not the reason for it.
Optometry & Eye Care FAQ
Can it take a contact lens order?
No. It explains your reorder policy from your knowledge, and your team takes the order and checks the prescription.
What if a patient says their vision suddenly went blurry?
If you set words like blurry, flashes and vision loss as escalation keywords, the conversation goes to a person before any reply is attempted. Set them before you go live.
Does it know which plans we take?
From the list you keep in Knowledge. A plan not on the list is logged as a knowledge gap, not confirmed.
Where to go next
The features that matter here
Read first
What it costs
Start with the optometry & eye care template.
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