Reservation requests handled, even during the dinner rush.
The restaurant template captures party size, date, time, and any occasion or dietary need, so your host stand isn't answering the phone mid-service.
A real conversation
Do you have a table for 4 this Friday around 7?
Let me get that request over to the host stand. Is this for any special occasion, and any dietary needs we should know about?
Just a birthday dinner, no dietary restrictions.
Noted - happy birthday! Someone will confirm your 7 PM table for 4 shortly.
Workflows that matter here
Reservation requests
Captures party size, date, time, and occasion, then hands off to your team to confirm against real availability.
Catering inquiries
Qualifies catering requests by size and date before a manager gets involved.
Hours and menu questions
Answers from your approved knowledge instead of pulling a server off the floor.
Special occasion notes
Flags birthdays and other occasions so your team can plan ahead.
Qualifying questions the AI asks
- Party size?
- Date and time?
- Any dietary needs or occasion?
What to load into Knowledge
- Hours and typical wait times by day
- Menu highlights, dietary accommodations, and allergen policy
- Private dining or catering minimums, if applicable
- Cancellation or no-show policy for reservations
Compliance notes for restaurants
- The agent tone for this template is welcoming and quick, matching a host stand during a busy service.
- Menu and allergen information is only ever quoted from your approved Knowledge - confirm severe allergy questions with staff directly.
Restaurants FAQ
Does it actually book the table?
Today it captures a structured reservation request for your team to confirm against your real book. Direct booking into a live reservation system is part of Bookings (in development).
Can it answer detailed allergy questions?
It answers from what you've loaded into Knowledge, but for severe allergies we recommend the guardrails route to a human - confirm this setup before going live.
Does it handle large catering orders?
It captures the initial inquiry (size, date, occasion) and hands off to a human for quoting and confirmation.
Where to go next
The features that matter here
Read first
What it costs
Start with the restaurants template.
Built for dental, med spa, home services, and the businesses that live on the phone.