Every 'how much for...' answered before the caller hangs up.
The automotive template quotes from your approved service list, captures the vehicle and the issue, and asks the one scheduling question that actually matters: drop-off or wait.
A real conversation
How much for an oil change on a 2019 Civic?
An oil change is $79 and takes about 45 minutes. Would you like to drop off or wait?
I'll wait if you have something today.
Got it - what time works for you today? I'll pass this to the shop to confirm a slot.
Workflows that matter here
Service and pricing questions
Answers from your approved price list - oil changes, diagnostics, brakes - without pulling a technician off a car.
Vehicle and issue capture
Collects year, make, model, and what's wrong, so the shop has what it needs before calling back.
Drop-off vs. wait
Asks the scheduling question that actually determines how the visit gets booked.
Diagnostic escalation
Anything beyond a routine service question is handed to a service advisor with the context already captured.
Qualifying questions the AI asks
- Year, make and model?
- What's the issue?
- Drop-off or wait?
What to load into Knowledge
- Services and prices: oil changes, diagnostics, brake service
- Hours and whether you offer same-day or emergency service
- Loaner car or shuttle policy, if you offer one
- Warranty and parts policies
Compliance notes for automotive service
- The agent tone for this template is straightforward and trustworthy - no upselling beyond what's in your approved service list.
- A diagnostic quote is only ever the starting price you've approved; final pricing after inspection stays a human conversation.
Automotive service FAQ
Can it give an exact price without seeing the car?
It quotes the approved starting price for a service. Anything needing inspection (like most diagnostics) is framed as a starting estimate, with final pricing confirmed by your team.
Does it book the actual appointment slot?
Today it captures a structured request for your team to confirm. Direct booking into a real shop calendar is part of Bookings (in development).
What if someone describes a serious issue like brake failure?
Urgent-sounding issues are escalated to a human immediately rather than handled purely by chat.
Where to go next
The features that matter here
Read first
What it costs
Start with the automotive service template.
Built for dental, med spa, home services, and the businesses that live on the phone.