Answers the enquiry while they are still deciding who to call.
Someone planning a move messages four companies in an afternoon and goes with whoever answers well. Frontiva answers in seconds from the facts you approve, sends the customer to a booking page for the estimate survey, and turns the enquiry into a lead your team owns. The price and the date wait for a person.
A real conversation
Moving from a 2 bedroom apartment in Denver to Boulder on the 28th, what would that cost?
We can help with that. A firm price needs a quick survey, in person or by video, which takes about 20 minutes. Are there stairs or an elevator at either end?
Stairs here, elevator there
Thanks, that helps. You can book the video survey on our booking page, and a written estimate follows the same day. Our team will confirm whether the 28th is open.
Workflows that matter here
Surveys, booked online
Estimate surveys are booked on your public booking page against the estimator's rota, and the enquiry becomes a scored lead with an owner.
Dates confirmed by a person
The AI answers only from your facts, so it never promises a move date. Your team confirms dates from the crew schedule.
Move day messages in one thread
Your dispatcher texts arrival windows from the shared inbox, and the customer's replies land in the same thread with an owner.
Packing and storage questions
Answered from your approved facts, so the survey covers the whole job.
Qualifying questions the AI asks
- Where are you moving from and to?
- What date do you need to move, and is it flexible?
- Roughly how many bedrooms, and are there stairs or an elevator?
- Do you need packing or storage as well?
What to load into Knowledge
- Service area and whether you do long distance
- How estimates work, and what a written estimate includes
- Your license and insurance details, in the words you want repeated
- Deposit, cancellation and rescheduling policy
Compliance notes for moving & storage
- The agent never quotes a move total, an hourly rate or a binding estimate. The survey comes first.
- It never confirms a move date; dates are confirmed by a person.
- Interstate moves should be described only with your approved wording, since federal rules apply to estimates and paperwork.
Moving & Storage FAQ
Why won't it just give a price?
Because a moving price depends on what the estimator sees. It points the customer to the survey and says a written estimate follows.
Can it check whether a date is available?
No. The AI does not read the calendar. Date requests go to your team, and the booking engine prevents double booking when a survey is booked.
Does it send day-of updates?
Your dispatcher sends them from the shared inbox, and replies land in the same thread.
Where to go next
The features that matter here
What it costs
Start with the moving & storage template.
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