Facebook Messenger
Messenger conversations, answered today.
Messenger shares the same infrastructure as Instagram: inbound messages resolve to a contact, your AI agent can answer, and staff can reply. A self-serve connect flow is still shipping.
Partially live
What works today
- Inbound Messenger messages are received via webhook and resolved to a contact.
- Your AI agent answers from your approved knowledge, with the same guardrails as SMS.
- Staff can reply from Frontiva, and AI drafts can be approved and sent.
- Meta webhook signature verification on every inbound event.
What's next
A self-serve connect flow (Meta Embedded Signup) is still to come, and sends outside Meta's messaging window need message tags that are not modeled yet.
Connect Facebook Messenger when you're ready.
Start free - channel connections are configured per organization from Settings once you're signed up.