Refund Policy

The short version

If you are not happy, tell us within 30 days of your first payment and we will refund it in full. No form to fill in and no reason required. After that, you can cancel at any time and you will not be charged again.

Try it before you pay anything

Every account starts with a 14 day free trial with every feature switched on. We do not ask for a card to start it, so there is nothing to refund if you decide Frontiva is not for you during those two weeks. Simply stop using it, or delete the account from Settings.

Your first payment

When the trial ends and you choose a plan, that first payment is covered by a 30 day money-back guarantee. Ask us inside those 30 days and we refund the whole amount, including any per-location charges on it. We will also close the account unless you tell us otherwise, because a refund and a running subscription are two different decisions and we would rather not guess which one you meant.

Payments after the first one

Later renewals are not refunded, and we would rather say so here than in a sentence you find afterwards. What protects you instead is that cancelling takes effect before the next charge: you keep the plan until the end of the period you have already paid for, and nothing is taken after that. You can cancel yourself from the Billing screen, at any hour, without asking anybody.

If something went genuinely wrong, a renewal you did not expect, a charge after you cancelled, or a period where the service was not available to you, write to us anyway. Those are not refusals of a refund, they are mistakes, and we fix mistakes.

What we cannot refund

• Charges from your own providers. Text messages and phone calls run on a carrier account that belongs to you, so those charges reach you directly and never pass through us. We have no way to return money we never received.
• Carrier registration fees. Registering a business for US A2P 10DLC messaging carries one-off and monthly fees set by the carriers and the registry. They are not ours either.

How to ask

Email info@frontivatech.com from the address on the account, or use the contact form. Tell us the business name. You do not need to explain why.

We aim to answer within one business day and to issue an approved refund within five. The money goes back to the card or account it came from, which is the only place a payment processor can send it.

Who you actually pay

Card payments for Frontiva are processed by Paddle, which acts as the merchant of record. Paddle appears on your statement rather than FrontivaTech, and Paddle handles the sales tax or VAT on the sale. A refund under this policy is issued through Paddle, and their buyer terms apply alongside ours. Where this policy is more generous than theirs, this one is what we will do.

Your rights under the law

Nothing here limits any right you have under consumer law where you live. If the law gives you a stronger remedy than this policy does, the law wins and we will not argue about it.