SMS (Twilio)
Text messaging, fully live.
SMS is the one channel with complete send and receive support today - an inbound text can be answered by your AI agent or a teammate, and every send respects opt-out status and quiet hours.
Live
What works today
- Inbound SMS is received, resolved to a contact (by phone number), and can trigger an AI agent reply or wait for a teammate.
- Outbound SMS sends through the same conversation, with delivery status tracked back.
- STOP/START keyword handling: STOP opts a contact out immediately and blocks further sends; START reverses it.
- Twilio signature verification on every inbound webhook, so only real Twilio traffic is processed.
- A2P 10DLC registration is tracked: your brand and use cases, each number joined to one, and the carriers' answer recorded against it, so a number they would filter reads as unregistered rather than looking fine.
What's next
You register in your own Twilio account: Frontiva records the outcome but does not submit it for you, and does not provision numbers yet.
Connect SMS (Twilio) when you're ready.
Start free - channel connections are configured per organization from Settings once you're signed up.