Answers the worried customer in seconds, and gets the urgent ones to a person.
Pest control messages are urgent to the person sending them and routine to the office, which is exactly the gap software should fill. Frontiva answers immediately from the facts you approve, sends customers to a booking page for the inspection, and hands anything you mark as urgent to your team.
A real conversation
I think we have mice, I found droppings in the pantry. How fast can someone come?
That is unpleasant, and we can help. What is the ZIP code, and is this a house or an apartment?
House, 85016
Thanks, 85016 is in our area. An inspection is $99, and you can book the first open time on our booking page. If there are children or pets in the home, let the technician know when they arrive.
Workflows that matter here
Inspections, booked online
Customers book inspections on your public booking page against real technician availability, and the enquiry becomes a scored lead with an owner.
Urgent reports go to a person
Set words like wasp, hornet, rodent and bed bug as escalation keywords, and those messages go to your team instead of waiting behind routine questions.
Quarterly service with reminders
Quarterly visits sit on the calendar with SMS reminders 24 hours and 2 hours before, sent to customers who agreed.
Deadlines that do not depend on memory
Termite and real estate inspection enquiries get a follow-up task with a due date, so a closing deadline is on someone's list.
Qualifying questions the AI asks
- What is the property address or ZIP code?
- What have you seen, and where in the home?
- Is this a home or a business, and do you own or rent?
- Are there children or pets in the home?
What to load into Knowledge
- Service area by ZIP code
- Pests you treat, and any you refer out
- Inspection and treatment prices, and what a quarterly plan includes
- Preparation instructions before a treatment, and re-entry times
Compliance notes for pest control
- The agent does not identify a pest from a description, and does not say what product will be used. Your technician does.
- It answers the service-area question from your facts and never promises same-day service; dispatch is a person's decision.
- Safety questions about children and pets should be answered only with the wording you approve.
Pest Control FAQ
Can it tell a customer what pest they have?
No. It answers from your facts and points the customer to an inspection. Identification is your technician's job.
Does it know which ZIP codes we cover?
It answers from the service-area facts you load, and every enquiry is saved as a contact either way.
How does it handle an emergency at night?
It answers from your knowledge, including your hours, and escalation keywords hand urgent messages to your team. There is no on-call rota in the product, so decide who watches the inbox after hours.
Where to go next
The features that matter here
Read first
What it costs
Start with the pest control template.
Built for dental, med spa, home services, and the businesses that live on the phone.