Priced per location. Start free.
Every plan includes the AI front desk, the shared inbox and the CRM. The tiers differ in how many locations, people and conversations they carry. Prices are per location per month, and every plan starts with the same free 14 day trial, so choosing one now costs nothing and needs no card.
Free Trial
Try it with your own business, no card required.
Free
Everything, at a size that suits one location, for 14 days
Start with Free TrialStarter
One front desk, one location.
$20 / location / month
AI agent, knowledge, inbox, CRM and leads
Start with StarterGrowth
A busier practice, or a second location.
$50 / location / month
Starter, plus up to three locations and more usage
Start with GrowthPro
Multi-location, with room for campaigns.
$100 / location / month
Growth, plus automations, bookings, reviews and campaigns at volume
Start with ProEnterprise
Negotiated. Limits are set per agreement.
$200 / month
Everything, custom limits, a dedicated contact
Talk to us about EnterpriseWhat each plan includes
| Included | Free Trial | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|---|
| Locations | 1 | 1 | 3 | 10 | Per agreement |
| Team members | 3 | 5 | 15 | 50 | Per agreement |
| Conversations / month | 500 | 1,000then 4c each | 5,000then 4c each | 20,000then 4c each | Per agreement |
| AI agent runs / month | 1,000 | 3,000then 2c each | 15,000then 2c each | 60,000then 2c each | Per agreement |
| SMS segments / month | 500 | 2,000then 2c each | 10,000then 2c each | 50,000then 2c each | Per agreement |
| Emails / month | 500 | 5,000then 1c each | 25,000then 1c each | 100,000then 1c each | Per agreement |
| Automation runs / month | 500 | 2,000then 1c each | 10,000then 1c each | 50,000then 1c each | Per agreement |
| Connected channels | 3 | 5 | 10 | Unlimited | Per agreement |
A conversation is one customer thread on one channel; an SMS segment follows standard carrier segmentation (160 characters per segment for plain text). Carrier pass-through fees (like 10DLC registration) are separate from your plan and noted where they apply. Past an included amount the per-unit rate under each number applies, and the rates are the same on every paid tier so the next tier is always the better deal at volume. Until billing goes live nothing is charged and nothing stops: we tell you at 80% and at 100%.
Frequently asked questions
Is there a free trial?
Yes. Start free with no credit card, for 14 days, with everything switched on at a size that suits one location.
Do I need a credit card to start?
No, not for the free trial.
What does per location mean?
Each physical location you run on Frontiva counts once. A practice with one office on Starter pays the Starter price once a month; a group with three offices on Growth pays the Growth price three times.
What happens if I go over my usage limit?
Nothing stops. Past an included amount the per-unit rate shown under it applies: 4 cents per conversation, 2 cents per AI reply, 2 cents per text segment, 1 cent per email and 1 cent per automation run, the same on every paid tier. We tell you at 80% and again at 100%, and until billing goes live nothing is charged.
Can I use Frontiva across multiple locations?
Yes. Growth carries up to three locations, Pro up to ten, and Enterprise is set per agreement.
Can I cancel any time?
Yes. Cancelling ends at the close of the current billing period, and the Terms of Service carry the full wording.
Can I get my data out?
Yes, and without asking us. Every account can export everything in it from Settings, Data, at any time and on any plan. The same screen requests deletion, which is scheduled rather than instant so you can call it off.
How long does setup take?
Five steps, and most practices work through them in an afternoon: sign up and pick your industry, add your locations, load your services and prices into Knowledge, connect your channels, then invite your team and run the readiness check before going live. The industry template fills in starter services, FAQs and an agent tone so you are editing rather than starting from a blank page.
Do you help with 10DLC registration fees?
10DLC registration is a carrier requirement with its own pass-through cost, separate from your Frontiva plan; see our SMS terms page for what is involved.
Can you complete our security questionnaire, and do you have a SOC 2?
Ours is already answered on our Trust Center page, with a reference per row and a plain-text copy you can attach to a ticket. No SOC 2 and no external penetration test yet: the page says so rather than making you ask.
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Built for dental, med spa, home services, and the businesses that live on the phone.